REQUEST A REFUND Or transfer

Submitting a Refund Request

Refund requests can be submitted by completing a Refund Request Form in-person at one of the Park District registration desks or by submitting an online request at the link below. In some instances, programs can be self-cancelled in the household account through the online registration system.

REcreation reFUND REQUEST FORM

4500 Fitness Cancellation/Suspension Request ForM

SUBMITTING A transfer request

A transfer request may be submitted for a participant who is currently enrolled in one program and wishes to transfer to another program, provided there is availability. Transfer requests from an enrolled class to a waitlist will not be considered. Requests must be submitted no later than 5-days prior to the start of the currently enrolled program to be granted with no penalties. Additional program fees may apply.

transfer request form

Recreation Refund Policy

Effective January 1, 2023. All refund requests will be subjected to a $5 Service Fee (per program, per person) including instances of medical reasons, scheduling conflicts and satisfaction issues.

Refund requests received in less than 5 days prior to the start of a program will be considered on a case-by-case basis. If approved, the refund amount is subject to a $5 Late Cancellation fee (in addition to the $5 Service Fee) except under the following circumstances:

• Refund is initiated by the Park District
• Registration is withdrawn within the first 24 hours of initial registration
• Refunds will not be granted if notification is received in less than 5 days for programs where registration fees are $10 or less.
• A Doctor's note is submitted with the request
• No refund requests will be accepted after a program has ended
• Refunds will not be issued for non-attendance. 
• Request for refund is due to a satisfaction issue
• The following programs are excluded from this policy: Adult Leagues, Trips, Lincoln Learning Center Preschool, NaturePlay School, and Fitness Memberships, Adventure Camp, Kinder Camp, Teen Trekker, All-Day Nature Camp, Teen Wilderness Explorers, and Virtual classes. 
• Golf rounds and driving range fees at the Belmont Golf Club are excluded from this policy.
• If a refund is approved for programs which issued passes/supplies, all items must be returned at the time of request. These are subject to all applicable fees/charges for unreturned items.
• If originally purchased using a credit/debit card, refunds will be placed back to the credit card/debit used when possible. If the refund back to the credit card is not possible, a refund Check will be issued and made payable to the original payee & mailed within 7-10 days.
• If originally purchased by Cash or Check, refunds will be issued by Check. Refund Checks will be made payable to the original payee & mailed within 7-10 days.
• Refunds will not be issued in cash or as a household credit.

Satisfaction Guaranteed

The DGPD promises to provide quality recreation programs & events, and we stand behind that promise with our Satisfaction Guarantee. 

If a participant is genuinely dissatisfied with a recreational program/event due to:

• The quality of instruction
• The suitability of the program's skill level or content 
• The participant's inability to adapt to the class environment

We will arrange for one of the following: (1) repeat the class at no charge or (2) provide a full refund less a $5 service fee. 

Request Guidelines:

• Requests must be received prior to the third class meeting date to be considered.
• Requests must include a brief explanation of the concern so we can address and improve our programs.
• The guarantee applies when a program does not meet its advertised description, quality standards, or intended instructional level.
  • If a program is delivered as advertised - including but not limited to listed age ranges, program content, location, and instructor - personal preference (e.g., not liking the participant mix, age spread within the advertised range, or the teaching style) does not qualify for the guarantee.

Satisfaction Guaranteed Special Conditions:

• Satisfaction Guaranteed does not apply to one-day programs, golf rounds, driving range fees, traditional full-day or half-day camps, adult sport leagues, food/beverages, fitness memberships, trips, daily admissions, tickets to entertainment, sport events or virtual classes.
• The District may deny any request, where a participant has been found to be taking advantage of the guarantee.

OTHER REFUND POLICIES

Lincoln Learning Center Preschool and NaturePlay Preschool Refund Policy

If student is enrolled in monthly billing, any tuition already paid will not be pro-rated; they are welcome
to attend until the next bill is drafted. If paid in full, tuition will be pro-rated based on the monthly billing cycle. Any
applicable refunds are subject to a $5 service fee. The Registration Fee is non-refundable. 

Traditional Day Camp Refund Policy

• Self-cancellation prior to the billing date can be done online through your account, or complete a refund request form.
• Withdrawals made before May 15 will incur a $5 service fee per participant, per camp.
  • Withdrawals made on or after May 15 will incur a $10 service fee per participant, per camp.
• Cancellation requests must be received by the end of day Tuesday for camps beginning the following week.
  • Cancellations made after Tuesday will be reviewed on a case-by-case basis. If approved, the refund will be subject to applicable service fees, late cancellation fees, and any non-refundable program fees. A refund is not guaranteed. 
• No refunds, prorated refunds, or credits will be issued for missed camp days due to illness, personal scheduling conflicts, or other absences. 

Annual 4500 Fitness Membership Refund Policy

Annual Fitness Memberships must be active for a minimum of 90 days from the date of purchase to request a cancellation.

Paid-in-Full memberships will receive a prorated refund from the time the refund request is received and is subject to $5 Service Fee.

Monthly membership cancellation requests received by the 10th day of the current month will not incur additional fees and membership benefits will cease on the 14th day of the current month. Requests received on the 11th - 14th day of the month will incur one additional billing cycle and membership benefits will be extended until the 14th day of the next month. Payments that have already been processed are non-refundable.

Initial enrollment fees are non-refundable. 4500 Fitness does not refund for days not used.

Fitness Refund Special Conditions

• Personal Training Sessions are non-refundable and non-transferrable
• Visit Passes are non-refundable and non-transferrable
• Premier Fitness Classes will follow the Recreation Refund Policy.

Facility, Pavilion & Field Rental Refund Policy

A refund request must be submitted to the District no later than 5 calendar days prior to the reservation date to receive a refund of deposit fees & rental fees less a 10% administrative fee. Refund requests received in less than 5 calendar days will result in forfeiture of deposit fees and receive a refund of rental fees less a 10% administrative fee.