REGISTRATION TIPS

Review your account prior to the initial day of registration

Make sure you can LOG INTO YOUR ONLINE ACCOUNT before the first day of registration

1. Click on the "Register Online" link located on the "How to Register" page or go directly to: https://register.dgparks.org
2. Click SIGN IN / REGISTER
3. Enter your username and password.
   • If you don't remember your credentials, use the forgotten username and password features or contact our registration desk by emailing regi_staff@dgparks.org

 REVIEW YOUR ACCOUNT

1. Click on your Household name & Account # to reveal the "My Account" menu. Select Household Account Management.
2. Click Household and Member Update
3. Make sure all family members are in your account with correct birth dates and genders.
   • Submit a request to add new members using our Family Member Addition Request Form
   • Please email regi_staff@dgparks.org for assistance to update your address or any change in birthdates.

Request to Add a Family Member

SET UP FOR SUCCESS

1. Prior to initial registration days, view the printed Recreation Guide or view the online Recreation Guide.
2. Create a list of your priority activities and programs.
   • Whether your list is on paper or digital, keep that list handy for registration opening day!
   • If you choose to add the programs to the 'Wishlist" in your account, taking a screenshot of your items and their activity numbers can also act as your list.
   • Note programs that are a priority to you and your household
3. Please ensure the activities you've selected meet the age requirements. Residents who meet the age criteria will receive first priority for program registration.  
   • If an exception to the age requirement is needed, an Age Exception Form may be submitted. Exception requests are processed on a first-come, first-served basis starting the first day of nonresident registration.  However, forms may be submitted on the following dates:
     • For Residents: requests can be submitted starting the first day of Resident registration . 
     • For Nonresidents: requests can be submitted starting the first day of Nonresident registration date

Age Exception Request Form

Once you've ensured your account is up to date and you have a list of your activities available at your fingertips, you're registration ready for the first day of registration and our Virtual Waiting Room!

If you find you need assistance with your account, please contact us at 630.960.7500. Monday - Friday from 9AM - 4PM.  However, please keep in mind if you're calling on the opening day of registration, our team will most likely be assisting others which can result in longer wait-times.  You may also email us at regi_staff@dgparks.org

Virtual Waiting room

To improve the online registration experience on the first day of registration, we have introduced a virtual waiting room. This feature helps manage high website traffic and ensures fair access for everyone. When you click to register, you'll enter the virtual waiting room, where you can see your place in line. Once it's your turn, you'll be automatically directed to complete your registration.

Here are the steps on registration day:

1. Log into your DGPD WebTrac account. If you log on before 9:00AM, you and any others will be randomized at 8:30AM. After 8:30AM, the line will form one after another just like in person at the movie theater. The wait time may vary, but knowing how many are ahead of you will allow you to plan your morning.
2. Wait for your turn. The virtual waiting room is automated and there’s nothing you need to do. If your computer or browser window unintentionally close or shut down, don’t panic. Just turn the same device and browser back on and a helpful “cookie” will remember you and your place in line.
3. When it’s your turn, add programs to your cart and register. You will have 60 minutes to register. The shopping and registration experience is consistent with past seasons. Use a wish list or enter activity #s to add to your shopping cart.
   
   
   • Starting with your priority programs, type the Activity number at the bottom of the registration menu, or from the search menu in the top navigation.
     

   • Select the check box next to your program.
     

   • Note the notification bar at the bottom of the screen and select ‘Add to cart’.

     
     

   • Confirm details/waivers/etc. for each of the participants.

   • If you have other priority programs you’d like to enroll in, click on the “Continue Shopping” button. Repeat above steps from entering in Activity number to adding the program into your cart. You can have multiple programs in your cart.

   • Once your priority activity or activities are in your cart, check out promptly so you get into the programs you want and your session isn’t accidentally timed out due to inactivity. Important: your transaction must be completed before your enrollment is confirmed.

   • Look for your confirmation email.

   • After you’ve registered for your priority programs, now is the time to go back and shop for the programs that weren’t your top priority, repeating the above steps.

   • When you complete your transaction(s), log out of your account. This step helps the virtual waiting room allow others in for their turn.

AGE REQUIREMENTS & EXCEPTIONS

Did You Know?

• Nonresidents of the Park District who pay taxes into school districts 58 and/or 99 may be eligible for resident fees if the program utilizes a school facility. Those who qualify can register via all registration methods during the resident registration period. To see if you are eligible, please contact us at 630.960.7500, Monday - Friday from 9:00AM - 4:00PM or email us at regi_staff@dgparks.org

• Nonresidents of the Park District who hold an active annual Fitness Membership at 4500 Fitness may register for Premier Fitness Classes during the resident registration period via all registration methods.

• You can self-cancel most programs through your online account by logging in and clicking on My Account. If you choose this method of canceling, we require up to 8 days prior to the begin date and you will receive a check within 7-10 business days. If you no longer wish to remain on a waitlist, you may also remove the waitlist enrollment in the same manner.

Residency

Waitlists