CANCELLATION POLICY

Cancellation/refund requests must be made at least 5 days prior to the start of a camp session in order to qualify for a full refund. Any requests received less than 5 days prior to the start of a camp session will only be approved if accompanied by a doctor's note due to a medical reason. Self-cancellation prior to the deadline can be done online through your account or you can visit www.dgparks.org/request-a-refund to complete a refund request form. No refunds will be given for missed camp days unless cancelled by the park district.

Participant information/emergency forms

• The Downers Grove Park District will be utilizing ePACT for camper information/emergency forms. Within 1 week of your camp registration, you should receive an email from ePACT to set up an account and complete your camper's electronic information/emergency forms.
• Information/emergency forms for each camper must be completed through ePACT no later than the Wednesday prior to your child's first camp session and you only need to fill out the forms once regardless of how many camps your child is enrolled in.
• Campers will not be allowed to attend camp until the information/emergency forms are completed.
• If your camper is enrolled in a program that is currently using the ePACT system, you only need to update your child's information if something has changed.

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